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Privacy Policy

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This website is owned and operated by Arteks Izgrev ltd, a company registered under Bulgarian law, UIC 203685369, with its registered office and address: Sofia, 103 James Boucher Blvd.

We understand the importance of protecting your personal data and are committed to processing it in compliance with the requirements of applicable legislation, including the General Data Protection Regulation (GDPR).

1. Legal Grounds for Processing Personal Data

We process your personal data only when:

  • You have given your explicit consent;

  • Processing is necessary for the performance of a contract or pre-contractual relations;

  • There is a legal obligation;

  • There is a legitimate interest that does not override your fundamental rights and freedoms.

2. Types of Data We Collect

Depending on how you interact with us, we may process the following information:

  • First and last name;

  • Email address;

  • Data related to inquiries, requests, or other forms of contact;

  • Information voluntarily provided through our online forms.

3. Purposes of Processing

We collect and use your personal data in order to:

  • Respond to inquiries;

  • Inform you about our products and services, when you have given consent;

  • Administer accounts and requests;

  • Improve the website’s content and functionality;

  • Comply with legal requirements;

  • Ensure security and prevent fraud or misuse.

4. Data Retention Period

Your personal data is stored only as long as necessary for the purposes for which it was collected, but no longer than:

  • 5 years after last activity, where no other legal interest exists;

  • Until consent is withdrawn, when processing is based on consent;

  • As required by applicable legislation (e.g., up to 11 years for accounting documentation).

5. Disclosure of Personal Data

Your data will not be sold, rented, or shared with third parties, except in the following cases:

  • Where required by law;

  • To subcontractors or service providers (e.g., hosting, IT support), under confidentiality agreements;

  • To protect the company’s legitimate interests, provided that your rights are not affected.

6. Your Rights

You have the following rights regarding your personal data:

  • Right of access;

  • Right to rectification;

  • Right to erasure (“right to be forgotten”);

  • Right to restriction of processing;

  • Right to data portability;

  • Right to object to processing;

  • Right to withdraw your consent at any time;

  • Right to lodge a complaint with the Commission for Personal Data Protection.

7. Data Protection

We apply technical and organizational security measures, including:

  • Restricted access to personal data;

  • Encryption, where applicable;

  • Data storage in a secure environment;

  • Staff training on personal data processing.

8. Changes to the Policy

We may update this Policy from time to time. All changes will be published on this page, and you may be notified by email where appropriate.

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